3 edition of Navy customer service manual found in the catalog.
Navy customer service manual
Edward L Prater
by The Activity, Naval Publications and Forms Directorate, Navy Aviation Supply Office in [Pensacola, Fla.], Philadelphia, PA
Written in English
|Statement||Naval Education and Training Program Management Support Activity|
|Contributions||Naval Education and Training Program Management Support Activity (U.S.)|
|The Physical Object|
|Pagination||1 v. (various pagings) :|
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Navy Customer Service Manual NAVEDTRA Notice: NETPDTC is no longer responsible for the content accuracy of the NRTCs. For content issues, contact the servicing Center of Excellence: Center for Service Support (CSS Athens); ()Ext. or DSN:Ext.
File Size: 1MB. Discuss the value of face-to-face contact in customer service. Define the terms “customer” “contact point,” “skills,” and “attitude” as they relate to personal interaction. Determine the correct approach in using the Navy Customer Service Manual. Have you ever waited in line only to be told, whenFile Size: KB.
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2 customer service basics 3 introduction to customer service 3 customer service in the 21st century 3 the three key elements 3 expand your definition of service 3 who are your customers?3 develop a customer friendly approach 4 what customer service means 4 customer service qualities 5 professional qualities in customer service 5 good information is often good service 6.
6 associate handbook navy exchange service command 7 45other benefits employment verifications 45 dual employment policies 47 ethics 48 other professional standards 49 hatch act for federal employees nexcom associates are permitted to nexcom associates are not permitted to 51 social media 51 workforce diversity 52 equal employment opportunity (eeo) 52 zero tolerance of harassing conduct.
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Customer Service handbook 1. Customer Service 2. Customer Service Objectives of the program: Who is a customer Identify your customer- Internal and External What quality characteristics are important for Customer service How to create positive memorable experiences for all customers 3.
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In order to better assist both internal and external customers, a Help Ticket Database has been implemented.
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We are professional Sailors and Civilians - a diverse and agile force exemplifying the highest standards of service to our Nation, at home and abroad, at sea and ashore.